Outage

08/25/2017

Santa Cruz HIE is operational – please contact support if you are experiencing any issues, (831) 600-3769

Santa Cruz HIE is down, we are currently working on getting connections re-established.

Thank you for your patience, we will provide an update shortly.

 

Update 10:00am:  Slowness issue has been resolved, please notify the support desk if you experience issues.

Update 9:30am:  We have identified the slowness issue and expect to have the resolution in place by 11:00am.

We are experiencing slowness again around 9:00am.  Technical teams are working on the issue, please check back for periodic updates.

Support desk, (831) 600-3769

We appreciate your understanding and patience while we continue to work through items and monitor systems.

 

Technical teams are working on the slowness we are experiencing in the HIE.   The slowness also impacts our ability to work through items and slows our processes down as well.  Our main concern is to provider our Participants appropriate, timely access for patient care.  Addressing the slowness is our main priority and categorized as critical.  We appreciate your understanding while we are working through these issues.

Other know issues that the teams are working on are Referrals, Dictation Edits, Patient Search improvements.  We appreciate your feedback as well as your patience.

Please continue to contact our support:  831-600-3769.

The Santa Cruz HIE is experiencing some connection outages.  While you can still query the HIE, we are unable to receive clinical documents into the HIE.  Technical support is working on this issue and expect it to be resolved shortly.

The Santa Cruz HIE is fully operational as of 12:35 and messages are being processed.