Create HIE Document


January 20, 2016 5:00pm – Create HIE documents feature is fully operational, please report any issues to

January 20, 2016 apprx. 3:30 the Create HIE document feature is malfunctioning. We are aware of the issue, our IT team is actively working to restore to normal operations. This website will be updated on a regular basis until resolved.

January 21, 2016 – Notification of Upgrade.

On the evening of January 21st, 6:00pm Santa Cruz HIE will be updated with the latest version. Santa Cruz HIE will expect to continue normal operations 7:00am Friday January 22nd.

January 19, 2016 – Notification of temporary outage scheduled today.

Santa Cruz will be off-line at 6:00pm to 8:00pm today. Expect to resume normal operations by 8:00pm.

January 14, 2016 – Notification of temporary outage scheduled today.

New incoming  data and newly created documents will be delayed from appearing in the SCHIE system between 4:30 and 6:30 today during a planned update. Additionally, between 5:30 and 6:00 pm, the SCHIE system will be unavailable and logged in users will lose connectivity for a five minute window. Normal operations are expected to resume by 6:00 PM tonight.

UPDATE- 4:20pm: Santa Cruz HIE is offline.  Normal operations are expected to resume by 6:00pm.

Update – 5:10pm – Santa Cruz HIE has resumed normal operations.

Santa Cruz HIE transitioned to a new Direct provider, Secure Exchange Solutions on December 21, 2015.  Secure Exchange Solutions is fully accredited Direct solution offering many features and functionality.  We have posted a guide to help you get started and can be found on our Help page. We will add additional tip tools and guides as additional features become available.

We do want you aware of the following feature within the Santa Cruz HIE.  The Share and Send To Me  capabilities of the Santa Cruz HIE have been tested and are working to send documents from the HIE to connected  Electronic Health Record applications. These features are currently NOT working to send HIE documents to Direct mail addresses. It appears that the program is sending the documents but they are not actually be received in Direct message accounts. Axesson, our technology partner, is currently working to correct this problem. We will send another announcement when this feature is again operational.

Public Health News


Visit our Public Health page for the latest alerts, news and upcoming community events.

When you access the Authorization Portal from the SCHIE by clicking on Create New Authorization or Check on Authorization Status you can now modify the patient name in the name field.   This eliminates the need for you to access the PMG Authorization Portal outside of the SCHIE.  This will save you time and extra clicks! See our revised How To Create a PMG Authorization