Santa Cruz HIE transitioned to a new Direct provider, Secure Exchange Solutions on December 21, 2015. Secure Exchange Solutions is fully accredited Direct solution offering many features and functionality. We have posted a guide to help you get started and can be found on our Help page. We will add additional tip tools and guides as additional features become available.
We do want you aware of the following feature within the Santa Cruz HIE. The Share and Send To Me capabilities of the Santa Cruz HIE have been tested and are working to send documents from the HIE to connected Electronic Health Record applications. These features are currently NOT working to send HIE documents to Direct mail addresses. It appears that the program is sending the documents but they are not actually be received in Direct message accounts. Axesson, our technology partner, is currently working to correct this problem. We will send another announcement when this feature is again operational.