Program Manager - Together We Care

General Summary:


The Together We Care (TWC) Program Manager is responsible for both program planning and program rollout. This includes gathering and prioritizing client requirements, documenting and refining the program vision, and working closely with the technical team and other organizations to deliver client satisfaction and deliver workflows and data to meet CalAIM needs. TWC clients include: HIP, County agencies, Central California Alliance Health Plan, community-based organizations, and clinical providers.



Principal Responsibilities:


  • Lead the program and business-planning process across cross-functional teams within the community, creating buy-in, identifying success metrics, and assuring the program meets the metrics

  • Analyze client needs, changing health plan and DHCS requirements, County public health and WPC needs, current industry trends, and vendor/partner capabilities

  • Translate client needs into detailed requirements for development by the SCHIO or vendor technical teams if the need is product/platform-related

  • Collaborate with clients to develop effective workflows that maximize organizational productivity and that enable the organization to scale up to meet CalAIM demands

  • Identify displaceable costs, where the TWC program platforms can reduce work in today’s methodology

  • Create TWC strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI

  • Lead rollout of the TWC program throughout the community, coordinating activities, performing product demonstrations, identifying displaced costs and benefits to clients, and maximizing usage of the program

  • Adjust rollout plans to ensure that they are consistent with TWC strategy, that the message is effectively conveyed, and that clients adopt and utilize the program platforms

  • Act as a product evangelist to build awareness and understanding



Knowledge, Skill and Experience:

  1. Bachelor’s (Masters preferred) in related field

  2. Five to 10 years of experience in healthcare and social program delivery

  3. Demonstrated ability to motivate others to achieve goals.

  4. Demonstrated ability to lead others through difficult situations and significant change.

  5. Strong problem-solving skills, ability to manage projects, tasks and timelines, and analytical ability.

  6. Ability to work with and communicate to a diverse work force in all levels including staff, practice managers and physicians.

  7. Strong communication and leadership skills.

  8. Able to adapt easily to change and lead others in a team environment toward specific goals and objectives.

  9. Proficient with personal computer-based productivity tools – MS Word, Excel, Power Point and Outlook.


Minimum Job Requirements

  1. Ability to manage multiple program issues simultaneously and lead meeting discussions

  2. Employ best practices, standards and understanding of key program performance metrics

  3. Stable employment longevity in full time or contract role

  4. Excellent communication and interpersonal skills

  5. Driver’s license and ability to travel within the County and region


Physical Demands and Work Environment


Physical demands: While performing the duties of the job, the employee is required to walk; sit; use hands and fingers to operate job related equipment; occasionally reach with hands and arms; occasionally climb stairs; talk and hear. The employee must occasionally lift and/or move up to 15 pounds. Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.


Work environment: While performing the duties of this job, the employee is exposed to an indoor building climate. The noise level in the work environment is usually minimal.


Reporting Relationship


Reports to CIO


The above is intended to describe the general content for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements


To apply, please send your resume to career@santacruzhie.org

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